What we collect
When you submit the quote form we collect your name, phone number, suburb and what you need. If you fill them in, we also collect your property address and postcode, your property type, how urgent the job is, your current system type, brand and rough age, anything you write in the description, your email address, and how and when you prefer to be contacted. Only your name, phone number, suburb and what you need are required.
If you attach photographs of your hot water system, we hold those too, and they are sent to us as attachments on the enquiry email. Photographs occasionally show more of a property than intended, so send only what you are comfortable sharing.
We also record where your visit came from: the page you arrived on, the page you sent the form from, and any campaign or advertising identifiers in the link you followed. This tells us which of our own pages and advertising are working. It is not used to identify you personally and it is not shared with anyone for their own purposes.
When you call us, we hold the number you called from and whatever you tell us about the job, in the ordinary course of running the work.
Like most websites, this one records basic technical information about visits, such as the pages viewed and the general type of device used. This is not used to identify you personally.